Analysis Of Dental Service Characteristics From A Dentist’s View In The Clinics Of Primary Health Care Sector In Baghdad
DOI:
https://doi.org/10.59680/ishel.v2i2.1157Keywords:
Dental Service, Tangibility Characteristics, Reliability Characteristics, Responsiveness Characteristics, Assurance Characteristics, Empathy Characteristics, ChecklistsAbstract
Dentist rely on his arrangement for dental service characteristics, represented by tangibility, reliability, responsiveness, assurance, and empathy. A research attempts to measure a view of dentist for these characteristics and it determines their relative importance and it diagnose a gap of each characteristic to save his prevention performance. Research adopts checklists for dentists in the dental clinics of Primary Health Care Sector in Baghdad whose number reached to (74) dentists. The results were present in tables and analyzed using illustrative Pi and Pareto diagrams, it showed that dental service applied but with a varying and unequal level of attention. Dentist concerned with dental service characteristics, and he considers them essence of preventive dentistry.
References
Abdulrahman, G., Arezoo, E., Violet, D., Kamini, K., & Helen, H. (2022). The impact of dental care programs on healthcare system and societal outcomes: A scoping review. BMC Health Services Research, 22(1574), 1-12.
Akbar, F. H., Awang, A. H., & Rivai, F. (2023). Effect of quality of dental health services to patient satisfaction in Indonesia 2019: Importance-performance analysis. Pesquisa Brasileira Em Odontopediatria E Clínica Integrada, 1(23). Retrieved from https://revista.uepb.edu.br/PBOCI/article/view/1896
Alan, B., & Amrik, S. (2003). Service quality factors and outcomes in dental care. Managing Service Quality, 13(3), 207-216.
Ali, O. (2023, March 29). Average EBITDA for a Dental Practice. DENTAL AND MEDICAL COUNSEL BLOG. Retrieved from https://www.dmcounsel.com/blog/how-do-i-determine-the-value-of-my-dental-practice
Alun, R. (2019, October 24). The role of empathy in dentistry. Dentistry Magazine. Retrieved from https://dentistry.co.uk/2019/10/24/the-role-of-empathy-dentistry/
Ana, P., & Carmem, S. (2022). Strategies to design extrinsic stimuli-responsive dental polymers capable of auto repairing. JADA Foundational Science, 1(2), 1-10.
Arlen, C. (2022). The 5 Service Dimensions All Customers Care About. Service Performance INC. Retrieved from https://www.serviceperformance.com/the-5-service-dimensions-all-customers-care-about/
Aristomenis, S., Maria, I. K., Michael, A. M., Michael, A. T., & Fotis, C. K. (2023). Health Service Quality Evaluation in Dental Care: Challenges and Future Research Directions. Operational Research in the Era of Digital Transformation, 117-122.
Byrne, M., Tickle, M., Glenny, A. M., Campbell, S., Goodwin, T., & Malley, L. (2019). A systematic review of quality measures used in primary care dentistry. International Dental Journal, 6(9), 252-264.
Byrne, M., & Tickle, M. (2019). Conceptualizing a framework for improving quality in primary dental care. British Dental Journal, 2(27), 865-868.
Camilo, M., Felipe, H., & Sergio, M. (2023). Structural validity and reliability of the Oral Health Assessment Tool applied by speech-language therapists in a population of older Chilean people. BMC Oral Health, 23(24), 1-12.
Cassandra, P., & Jakobus, K. (2023, March 16). QUALITY ASSURANCE POLICY. The Dental Centre Scorpio Digital. Retrieved from https://tdc.dentist/policies/quality-assurance-policy/
Chris, H. (2022, September 1). Dental Therapist Quality Assurance Requirements. British Columbia College of Oral Health Professionals (BCCOHP). Retrieved from https://oralhealthbc.ca/practice-resources/quality-assurance/dental-therapist/
Chris, L. (2020, August 3). Reliability in the Dental Office. Princess Dental Staffing. Retrieved from https://www.princessdentalstaffing.com/blog/office-management/reliability-in-the-dental-office
Dhahi, A. Y., Bede, S. Y., & Khachadourian, H. (2023). Reliability of the multipage transducer in measuring dental implant stability by using a resonance frequency analysis device: An observational clinical study. Journal of Baghdad College of Dentistry, 35(3), 58-66.
Danto, L. (2022, August 5). Quality assurance and patient safety. The DDU Magazine. Retrieved from https://www.theddu.com/guidance-and-advice/guides/quality-assurance-and-patient-safety
Daniela, F. (2022, November 1). Empathy and the anxious patient. The Journal for A Career In Dental Nursing. Retrieved from https://www.dental-nursing.co.uk/features/empathy-and-the-anxious-patient
Dopeykar, N., Bahadori, M., Mehdizadeh, P., Ravangard, R., & Salesi, M. (2018). Assessing the quality of dental services using SERVQUAL model. Dental Research Journal, 430-436.
Edmund, B., & Mohammed, D. (2021). Developing a Patient Safety Culture in Primary Dental Care. Primary Dental Journal, 10(1), 89-95.
Endrou, D. P., Sri, S., & Grace, V. G. (2015). Patient’s opinion about tangible aspect of Universitas Padjadjaran Dental Hospital. Padjadjaran Journal of Dentistry, 27(2), 1-5.
Iain, A., & Gerardo, M. (2024). A Closer Look at Diagnosis in Clinical Dental Practice: Part 1. Reliability, Validity, Specificity and Sensitivity of Diagnostic Procedures. J Can Dent Assoc, 70(4), 251-255.
Joel, B. (2016, February 2). Quality Assurance. UW School of Dentistry. Retrieved from https://dental.washington.edu/policies/clinic-policy-manual/quality-assurance/
Jobber, B. (2021, April 11). The Importance of Empathy in the Dental World What to Know. Dental Talent Blog. Retrieved from https://dentaltalent.co.uk/the-importance-of-empathy-in-the-dental-world-what-to-know/
Kalyan, S. V., Manjula, S., Padma, T. M., Pratap, K. V., Vineela, P., & Varma, S. C. (2017). Assessment of empathy among clinical dental students in a teaching dental institution in Telangana State, India. Journal of Indian Association of Public Health Dentistry, 2(15), 162-165.
Lisa, H. (2019). Quality and Safety Assurance in General Dental Services in Wales. Dental Quality and Safety Group, 1-10.
Ma, H. (2014, February 8). Quality assurance for dental radiography. The Journal for A Career In Dental Nursing. Retrieved from https://www.dental-nursing.co.uk/features/quality-assurance-for-dental-radiography
Nicole, R., Naile, D., Luana, S., Gabriel, B., & Heliana, D. (2019). Responsiveness of Oral Health-Related Quality of Life Questionnaires to Dental Caries Interventions: Systematic Review and Meta-Analysis. Caries Research Journal, 53(6), 585-598.
Obadan-Udoh, E. M., Calvo, J. M., Panwar, S., Simmons, K., & White, J. M. (2019). Unintended consequences and challenges of quality measurements in dentistry. BMC Oral Health, 1(7), 1-5.
Persaud, N., Steiner, L., Woods, H., Aratangy, T., Wanigaratne, S., Polsky, J., et al. (2019). Health outcomes related to the provision of free, tangible goods: A systematic review. PLOS ONE, 14(3), 1-29.
Premier. (2022, July 20). Why High-Quality Dental Care Matters. South Holston Dental Designs. Retrieved from https://www.southholstondentaldesigns.com/why-high-quality-dental-care-matters
Priya, N., Vivek, R., Nikhil, S., Noopur, K., & Tushar, P. (2023). Reliability of three pain assessment tools in children requiring dental treatment: A comparative clinical study. J Indian Soc Pedod Prev Dent, 41(2), 126-132.
Raj, R. (2022, July 11). Empathy and effort. Dental Protection Organization. Retrieved from https://www.dentalprotection.org/uk/articles/empathy-and-effort-in-dentistry-uk
Righolt, A. J., Sidorenkov, G., Faggion, C. M., Listl, S., & Duijster, D. (2019). Quality measures for dental care: A systematic review. Community Dentistry and Oral Epidemiology, 1(47), 12-23.
Russ, C. (2015, August 27). The Tangibles and Intangibles of a Successful Office Design. Burkhart Dental Supply. Retrieved from https://burkhartdental.wordpress.com/2015/08/27/the-tangibles-and-intangibles-of-a-successful-office-design/
Ruxandra, S., Beatrice, A. B., & Andreea, B. (2023). The Reliability and Validity of Dental Indifference Scale among Romanian Young Adults. PMC Journal, 11(6), 876.
Sarah, A., & Mark, D. (2021). Defence dentistry: an occupationally focused health service with worldwide deployable capability. British Dental Journal, 230(7), 417-423.
Sfeatcu, R., Balgiu, B. A., & Georgescu, C. E. (2023). The Reliability and Validity of Dental Indifference Scale among Romanian Young Adults. Journal of Healthcare, 11, 876.
Sharka, R., Sedayo, L., Morad, M., & Abuljadayel, J. (2024). Measuring the impact of dental service quality on revisit intention using an extended SERVQUAL model. Journal of Frontiers in Oral Health, 1(5), 1-10.
Stangvaltaite-Mouhat, L., Uhlen, M.-M., Skudutyte-Rysstad, R., Szyszko Hovden, E. A., Shabestari, M., & Ansteinsson, V. E. (2020). Dental Health Services Response to COVID-19 in Norway. International Journal of Environmental Research and Public Health, 17(16), 5843.
Sushi, K. (2015). Effective Communication and Empathy Skills in Dentistry for Better Dentist-Patient Relationships. Journal of Dental Problems and Solutions, 2(3), 58-59.
