Determinan Faktor Implementasi Sistem Informasi Manajemen Rumah Sakit
DOI:
https://doi.org/10.59680/anestesi.v4i1.2529Keywords:
Complaint Service, Hospital Management, Information Systems, Satisfaction Index, User SatisfactionAbstract
The Hospital Management Information System (HMIS) is an integrated information system used to support hospital service delivery and management processes by providing accurate, rapid, and timely information. Although HMIS has been implemented in various hospitals, there are still obstacles that prevent its optimal utilization. Various factors related to service quality and human resources are suspected to influence user satisfaction with the implementation of SIMRS. This study aims to analyze the factors influencing user satisfaction with the implementation of SIMRS. The study employs a quantitative approach with a cross-sectional design. Data analysis was conducted using logistic regression to identify variables influencing the Community Satisfaction Indeks (IKM). The results indicate that information quality, service requirements, service procedures, service time, cost, service products, staff competence, implementation conditions, complaint services, and complaint handling significantly influence SIMRS user satisfaction (p<0.05). The factors with the greatest influence are complaint handling and complaint services. This study concludes that improving service quality, staff competence, and responsiveness to user complaints is necessary to support the successful implementation of SIMRS and enhance user satisfaction.
References
Alfiyani, L., Setiyadi, N. A., Yakob, A., Mulyono, D., Rohmat, R., & Rizqi, M. F. (2023). An analysis of community satisfaction index on health service quality: CFA and Gap analysis. Jurnal Berita Ilmu Keperawatan, 16(2), 193-202
Alfiyani, L., Yakob, A., Setiyadi, N. A., Mulyono, D., Utomo, S., & Sari, W. F. (2023).
Clarkson, P., Patel, R., & Singh, K. (2018). Information systems implementation in hospital settings: Challenges and opportunities. Journal of Healthcare Management, 63(4), 215–223.
Efektivitas pelayanan administrasi rumah sakit terhadap indeks kepuasan masyarakat.
Elrod, J. K., & Fortenberry, J. L. (2020). Advancing health information technology in healthcare organizations. BMC Health Services Research, 20(1), 1–7.
Jarvis, B., Johnson, T., & Williams, P. (2020). Hospital management information systems and healthcare service quality. International Journal of Health Informatics, 12(3), 145–156.
Kementerian Kesehatan Republik Indonesia. (2011). Peraturan Menteri Kesehatan Republik Indonesia Nomor 1171/MENKES/PER/VI/2011 tentang Sistem Informasi Rumah Sakit. Jakarta: Kementerian Kesehatan RI.
Kementerian Kesehatan Republik Indonesia. (2019). Profil Sistem Informasi Manajemen Rumah Sakit di Indonesia. Jakarta: Kementerian Kesehatan RI.
Suandari, P. V. L., Suasnawa, I. G., Nugraha, I. N. A., & Sutrisnawati, N. N. D. (2023). The correlation between information quality and user satisfaction of the Hospital Management Information System. Indonesian Journal of Global Health Research, 6(4), 1–8.
Tadesse, K. (2014). Hospital management information systems and decision support for healthcare services. International Journal of Medical Informatics, 83(5), 340–348.
Takao, M., Yamamoto, H., & Suzuki, T. (2024). Complaint management and service quality improvement in hospital information systems. International Journal of Healthcare Quality Assurance, 37(2), 120–131.
Tulungen, F., Rumayar, A. A., & Korompis, G. E. C. (2022). Faktor-faktor yang memengaruhi penerimaan Sistem Informasi Manajemen Rumah Sakit (SIMRS). Jurnal Kesehatan Masyarakat Indonesia, 17(2), 85–93.
Wang, Y., Kung, L., & Byrd, T. A. (2016). Big data analytics and healthcare information systems. Information & Management, 53(6), 1–10.
Wardhani, V., Hidayanto, A. N., & Purwandari, B. (2019). Social influence and user acceptance of hospital information systems. Health Informatics Journal, 25(4), 1456–1468.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Lina Alfiyani, Anindita Hasniati Rahmah, Eny Pemilu Kusparlina, Asmirati Yakob, Widya Kaharani Putri, Noor Alis Setiyadi, Kristofora Karolina Kewa, Nur Kasihana
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
