The Influence of Health Service Quality Dimensions on The Satisfaction Level of Inpatients at Cut Nyak Dhien General Hospital, Langsa City
DOI:
https://doi.org/10.59680/anestesi.v4i2.2394Keywords:
Dimensions of Healthcare Service Quality, Hospital, Inpatient Care, Logistic Regression, Patient SatisfactionAbstract
The dimensions of healthcare service quality are a concept for measuring service quality. This study aims to determine the effect of healthcare service quality dimensions on inpatient satisfaction at Cut Nyak Dhien General Hospital, Langsa City. This study used a quantitative survey analytic design with a cross-sectional approach. The population consisted of 121 inpatients, with a sample of 55 respondents selected using purposive sampling technique. Data were analyzed using multiple logistic regression test with alpha = 0.05. The results showed that responsiveness (p = 0.042; EXP(B) = 11.361), assurance (p = 0.008; EXP(B) = 20.163), empathy (p = 0.018; EXP(B) = 13.547), and reliability (p = 0.033; EXP(B) = 6.896) significantly influenced inpatient satisfaction, while tangible variable showed no significant effect (p = 0.088; EXP(B) = 4.967). The most influential variable was assurance with p = 0.008 and EXP(B) = 20.163. It is recommended to continuously improve service quality comprehensively in every dimension, strengthen healthcare personnel competence and professionalism, enhance service speed and accuracy, and build good communication to improve inpatient service quality and maintain patient trust in the hospital.
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